erek18 is committed to providing a safe, fair, and enjoyable gaming environment. We give every player the tools and knowledge to stay in control — because gaming should always be entertainment, not a source of stress.
At erek18, responsible gaming is not a compliance checkbox — it is a core value that shapes every decision we make as a platform. We serve players across Jakarta, Surabaya, Bandung, Bali, and all major Indonesian cities, and we recognise that our platform carries a genuine responsibility to protect the wellbeing of everyone who chooses to play with us.
Gambling — whether it is sports betting on BRI Liga 1 or Timnas Indonesia fixtures, live casino games, slots, or togel (Indonesia's traditional numbers lottery) — is intended to be an enjoyable leisure activity. For the vast majority of our members, it remains exactly that. However, we acknowledge that for a small number of individuals, gambling can become problematic, and we are here to help.
This page describes the tools, resources, and policies erek18 has in place to support responsible gaming. If you have any immediate concerns about your gambling behaviour, please contact our 24/7 support team without delay.
Six pillars that underpin every responsible gaming initiative we offer — from account controls to ongoing player welfare monitoring.
Every new account is subject to age verification. We will never allow a person under 21 to access real-money gaming services. Government-issued ID is required at withdrawal stage or sooner upon request.
Players can set daily, weekly, or monthly deposit limits and loss limits directly through their account settings. Once a limit is applied, it takes effect immediately and cannot be increased for at least 24 hours.
Set session time limits to receive automatic reminders of how long you have been playing. Reality check pop-ups appear at intervals you choose, displaying your current session duration and net result.
If you need a break from gambling, our self-exclusion tool allows you to close your account for a defined period — or permanently — with a single request to support. All self-exclusions are actioned within 24 hours.
erek18's systems continuously monitor for patterns that may indicate problem gambling — including rapid increases in bet sizes, chasing losses, or extended uninterrupted sessions. Our team may proactively reach out to players showing these signals.
Our 24/7 Indonesian-speaking support team is trained to handle responsible gaming concerns with sensitivity and confidentiality. Reaching out is always the right step if you have concerns about your gaming behaviour.
erek18 offers a comprehensive suite of player-initiated controls. You can activate, adjust, or request any of these tools at any time by contacting our support team or through your account settings.
Set a maximum amount you can deposit over a rolling daily, weekly, or monthly period. Deposit limits protect your bankroll and ensure you never add more funds than you planned to. Reducing a deposit limit takes effect immediately; increasing one requires a mandatory 24-hour cooling-off period before the increase activates.
Cap the maximum amount you can lose over a set period. Once your loss limit is reached, further bets will be declined until the limit resets. This is one of the most effective tools for preventing sessions from escalating beyond your comfort zone.
Define the maximum duration of a single gaming session. When your limit is reached, you will receive an alert and may be automatically logged out, depending on the setting you choose. This helps you avoid losing track of time during extended play.
Set recurring pop-up notifications — at 30-minute, 60-minute, or custom intervals — that display how long you have been playing and your net win or loss for the session. Reality checks are a lightweight but powerful reminder to pause and reassess before continuing.
Take a structured short break from gambling without permanently closing your account. erek18 offers time-out periods of 24 hours, 3 days, 7 days, or 30 days. During a time-out, your account is inaccessible for gaming, though you may still contact support regarding existing balances.
Request a full self-exclusion at any time by contacting our support team via live chat or email. Self-exclusions are available for periods of 6 months, 1 year, 2 years, or permanently. Once activated, your account will be closed, all marketing communications will cease, and you will be unable to open a new account during the exclusion period.
Any request to reduce a deposit limit, loss limit, or session time limit takes effect immediately. Any request to increase a limit or shorten a self-exclusion period is subject to a mandatory cooling-off period of at least 24 hours. This asymmetric design is intentional — it gives you time to reconsider decisions made in the heat of the moment.
Problem gambling can develop gradually and is not always immediately obvious — even to the individual concerned. Being aware of the warning signs is the first step toward addressing them. If any of the following descriptions feel familiar, we encourage you to use our self-exclusion or time-out tools, or to contact our support team for a confidential conversation.
Honest answers to the following questions can help you gauge whether your gambling habits remain healthy. This is not a clinical diagnostic tool — if you have serious concerns, please speak with a qualified professional or contact our support team.
Do you ever gamble for longer than you originally planned, or find it difficult to stop once you have started?
Have you gambled with money that was earmarked for other essential purposes, such as household expenses or savings?
Have you ever lied to someone close to you about the amount of time or money you spend on gambling?
Do you feel anxious, restless, or irritable when you try to cut down or stop gambling?
Have you relied on gambling winnings — or planned to — in order to meet financial obligations?
Do you find yourself thinking about gambling frequently during your daily life — at work, at home, or while trying to sleep?
If you answered yes to two or more of the questions above, your gambling habits may warrant closer attention. We strongly encourage you to activate one of our player control tools, take a time-out, or contact our support team for a private, judgement-free discussion.
If you feel that gambling is becoming a problem, acting sooner rather than later makes a real difference. Here is exactly how to get support through erek18.
Reach out via the live chat button on the erek18 website or send an email to our support address (displayed in the footer as plain text). Our 24/7 team includes Indonesian-speaking agents trained specifically in responsible gaming conversations. Everything you share is treated with strict confidentiality.
Tell our agent what kind of support you are looking for — whether that is setting a deposit limit, activating a time-out, or requesting a full self-exclusion. If you are unsure, our agent will walk you through the options and help you choose the most appropriate measure based on your situation.
Deposit limit reductions and time-outs take effect within minutes of your request. Self-exclusions are processed within a maximum of 24 hours. You will receive written confirmation via email once your chosen restriction is active on your account.
If you are requesting a self-exclusion, our team will advise you on how to withdraw any remaining balance in your account before the exclusion is applied. We ensure you are not left at a financial disadvantage simply for choosing to take a break.
erek18's support team can help you with platform-level controls, but if you feel you need clinical or counselling support, we encourage you to speak with a qualified mental health professional or contact a gambling support organisation in your area. Seeking professional guidance is a sign of strength, not weakness.
erek18 provides multiple contact options — choose whichever feels most comfortable for you. All responsible gaming requests are handled with complete discretion.
The fastest way to reach us. Our live chat is available 24 hours a day, 7 days a week — including during Indonesian public holidays such as Idul Fitri and Nyepi. Indonesian-speaking agents are always on duty. Response time is typically under 2 minutes.
For more detailed or sensitive inquiries, email our team at [email protected] (plain text — not a clickable link). We respond to all responsible gaming emails within 3 business hours. Please use the subject line "Responsible Gaming Request" for priority handling.
There is no wrong time to ask for help. Our support team operates around the clock across all Indonesian time zones — WIB (Western Indonesia Time, UTC+7), WITA (Central Indonesia Time, UTC+8), and WIT (Eastern Indonesia Time, UTC+9). We are always reachable.
If you are in financial distress as a result of gambling, or if you feel that gambling is seriously affecting your mental health, daily functioning, or relationships, please contact our support team right now via live chat. You do not need to have a specific request in mind — simply starting the conversation is enough. Our team will guide you through the next steps at your own pace.
Responsible gaming at erek18 goes beyond individual player tools. These are the platform-level policies we maintain to protect all users.
erek18 does not send promotional emails, bonus offers, or re-engagement campaigns to players who have activated a time-out, self-exclusion, or any responsible gaming limit. Players who have opted out of marketing for responsible gaming reasons are permanently removed from all promotional lists and will never receive re-engagement nudges.
Every member of erek18's customer support team undergoes mandatory responsible gaming training before handling player interactions. This training covers how to identify signs of problem gambling, how to conduct sensitive conversations, and the correct escalation procedures when a player may be at risk.
Adults-only (21+) access is enforced through mandatory age declaration at registration and document-based KYC verification. Any account found to belong to a person under 21 will be closed immediately, all funds returned, and no gaming activity on that account will be honoured. We also actively encourage parents and guardians to use device-level parental control software to prevent minors from accessing gambling sites.
All games on the erek18 platform — including slots from Pragmatic Play, live casino tables by Evolution Gaming, and crash games by Spribe — use certified random number generation (RNG) technology. Return-to-player (RTP) percentages are disclosed for all slot games. We do not manipulate game outcomes and we do not allow our games to be rigged in favour of the house beyond their published house edge.
Explore our FAQ for quick answers, review our full Terms & Conditions, or return to the homepage. If you need support, our team is one click away.